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Professional Development Academy

Program Description
The CPTC Professional Development Academy was developed with input from local employers to provide employees with professional development.  Participants who successfully complete this program will learn or improve professional skills for their current position and help prepare them for future advancement.
Employers may be reimbursed for 50-90% of the cost of training!
  • 50 of fewer employees = 90%
  • 51 to 99 employees = 75%
  • 100 or more employees = 50%
Incumbent Worker Training (IWT) is part of the federal Workforce Investment and Opportunities Act (WIOA). IWT offers qualifying employers funding assistance to provide skills training or upgrading to full-time, permanent employees. Employers receive this funding assistance to help them meet the demands of the rapidly changing economy. Employees receive the training necessary to upgrade present work skills, heighten job security, provide marketable skills and increase the possibilities for higher wages and promotional opportunities. For employees to qualify, they must at least be full-time for a minimum of six months.
For more information about IWT, please contact one of the below WorkSource regions:
  • Appling, Jeff Davis and Wayne – WorkSource HOG: 912-739-7158
  • Bacon, Brantley, Clinch, Charlton, Pierce and Ware: WorkSource Southern: 912-285-6097
  • Camden, Glynn, Long and McIntosh: WorkSource Coastal: 912-351-6379
Program Outline
Day 1. National Career Readiness Certificate (10/9/17 | 8am-Noon | No Lunch)
Formerly known as the Georgia Work Ready Certificate, the National Career Readiness Certificate (NCRC®) is accepted by more than 10,000 employers nationwide as a reliable way to verify individuals' work skills. The Certificate is the work-related skills credential, providing objective documentation of employees’ skills that can be accepted nationwide. It is composed of three WorkKeys® assessments that measure skills critical to on-the-job success: Applied Math, Workplace Documents and Graphic Literacy. The Certificate is a proven, successful program because it is based on the WorkKeys system that employers have used for nearly 20 years to document real results, including decreased turnover and training time. The Certificate serves as a valuable tool in making employment and training decisions.
Day 2. 10 Soft Skills You Need (10/16/17 | 8am-5pm)
  • Communication          
  • Teamwork      
  • Problem-Solving        
  • Time Management    
  • Attitude and Work Ethic        
  • Adaptability/Flexibility
  • Self-Confidence (Owning It)  
  • Ability to Learn from  
  • Networking     
Day 3. Customer Service (10/23/17 | 8am-5pm)
  • Establishing Your Attitude    
  • Identify & Address Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Customer Service over the Phone
  • Electronic Customer Service
  • Recovering Difficult Customers        
  • Understanding When to Escalate      
  • Ten Things to WOW Customers       
Day 4. Supervision (10/30/17 | 8am-5pm)
  • Setting Expectations
  • Setting Goals
  • Assigning Work
  • Degrees of Delegation
  • Implementing Delegation
  • Providing Feedback
  • Managing Your Time
  • Resolving Conflict
  • Tips for Special Situations
  • A Survival Guide for the New Supervisor
Day 5. Management (11/6/17 | 8am-5pm)
  • Introduction to Management
  • Ethics and Social Responsibility
  • Managing Information
  • Decision-Making
  • Control
  • Organizational Strategy
  • Innovation and Change
  • Organizational Structures and Process
  • Managing Teams      
  • Motivation and Leadership
Day 6. Leadership (Brunswick: 11/13/17 | 8am-5pm)
  • Evolution of Leadership
  • Situational Leadership
  • Personal Inventory    
  • Modeling the Way
  • Inspiring a Shared Vision      
  • Challenging the Process
  • Enabling Others to Act
  • Encouraging the Heart
  • Basic Influencing Skills          
  • Setting Goals
To register, please click on the campus name below or
30-Day Early Registration Fee: $400
Registration Fee: $500
(NCRC and Lunch Included)
# Contact Hours: 44
Brunswick 10/9/17 11/13/17 Mo 6 8am 5pm



Waycross Alma Baxley
1701 Carswell Ave 101 West 17th St 1334 Golden Isles Pkwy, W
Waycross, Georgia 31503 Alma, Georgia 31510 Baxley, Georgia 31513
912.287.6584 912.632.0951 912.367.1700
  Camden Golden Isles
  8001 The Lakes Blvd 3700 Glynco Pkwy
  Kingsland, Georgia 31548 Brunswick, Georgia 31525
  912.510.3327 912.262.4999
  Hazlehurst Jesup
  677 Douglas Hwy 1777 West Cherry St
  Hazlehurst, Georgia 31539 Jesup, Georgia 31545
  912.379.0041 912.427.5800


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