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Professional Development

 
PROJECT MANAGEMENT PROFESSIONAL
ContractorsThe Project Management Professional (PMP) Certificate is designed for individuals currently working in the project management industry seeking the designation of PMP, those interested in formalizing a career in project management and seeking the designation of Certified Associate Project Manager (CAPM), or those who simply have a need or desire to learn more about project management.
 
Project Management Institute's PMP credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP demonstrates that you have the experience, education and competency to successfully lead and direct projects. This recognition is seen through increased marketability to employers and higher salary; according to a salary survey, a PMP increases your salary up to 10% more than your non-credentialed colleagues and peers.

Project Management Institute's CAPM is a valuable entry-level certification for project practitioners. Designed for those with less project experience, the CAPM demonstrates your understanding of the fundamental knowledge, terminology and processes of effective project management. Whether you’re new to project management, changing careers, or already serving as a subject matter expert on project teams, the CAPM can get your career on the right path or take it to the next level.
 
To register, please click on the campus name below
30-Day Early Registration Fee: $749
Registration Fee: $999
# Contact Hours: 45
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 10/19/17 12/14/17 Tu/Th 15 6pm 9pm
 

SHRM ESSENTIALS OF HUMAN RESOURCES MANAGEMENT
shrm partner logo This program is designed for managers, supervisors or other employees that have hiring, performance management or other human resource (HR) responsibilities. This is the perfect course for managers who need to know basic HR concepts BEFORE disciplinary action is required or a HR specialist has to get involved. Essentials of HR Management is also for those who are looking for a career change and an overview of HR, outside their current specialty. Also, newcomers in HR who want an overview of the whole field will find this course is a good starting point.
  • Recruitment and selection
  • Employment law
  • Compensation basics
  • Orienting and training employees
  • Performance management
Essentials of HR Management is not for the seasoned HR professional (unless you're looking for a general update), but is a must for anyone managing people. Knowledge of the essentials can keep you and your company out of trouble, make you a better manager, improve workplace morale, help with performance management and protect your company from needless litigation.
 
To register, please click on the campus name below
30-Day Early Registration Fee: $349
Registration Fee: $499
# Contact Hours: 15
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 5/30/17 6/20/17 Tu 5 6pm 9pm

 

shrm partner logo This course is designed primarily for individuals seeking credentials that focus on identifying and testing the knowledge and practical real-life experiences HR professionals around the world need to excel in their careers today. Earning your SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential establishes you as a recognized expert in the HR field.

This certification preparation program covers four knowledge domains: People, Organization, Workplace and Strategy as well as eight behavioral competencies; Leadership & Navigation, Ethical Practice, Business Acumen, Relationship Management, Consultation, Critical Evaluation, Global & Cultural Effectiveness, and Communication.

For those not seeking certification, this course provides a comprehensive and accelerated option for professional development. Participants gain a generalist point of view, refresh key ideas and concepts, strengthen their understanding of core competencies and increase productivity.

As an added advantage, we use the SHRM Learning System, which has a long and established track record of helping HR certification candidates beat average pass rates. It features relevant HR content and advanced tools that streamline study time, accelerate learning and build confidence for passing the SHRM-CP/SHRM-SCP exam.

The course investment includes all course materials but does not cover registration for the SHRM-CP or SHRM-SCP examinations.
 
To register, please click on the campus name below
30-Day Early Registration Fee: $749
Registration Fee: $999
# Contact Hours: 36
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 8/29/17 11/14/17 Tu 12 6pm 9pm
Jesup 9/9/17 11/18/17 Sa 6 9am 4pm
 

LEADERSHIP AND INFLUENCE
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. Learn the techniques of true Leadership and Influence, then build the confidence it takes to lead. The more experience acting as a genuine leader, the easier it will be. It is never easy to take the lead, as it requires making decisions and facing challenges, but it can become natural and rewarding.
 
Objectives:
  1. Define “leadership”
  2. Explain the Great Man Theory
  3. Explain the Trait Theory
  4. Understand Transformational Leadership
  5. Understand the people you lead and how to adapt your leadership styles
  6. Explain leading by Directing
  7. Explain leading by Participating
  8. Explain leading by Delegating
  9. Kouzes and Posner
  10. Conduct a personal inventory
  11. Create an action plan
  12. Establish personal goals
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 7/14/17 7/14/17 Fr 1 8am 5pm
 
 
MIDDLE MANAGER
Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.
 
Objectives:
  1. Define management
  2. Understand ethics in the workplace
  3. Manage information and make decisions
  4. Be familiar with the control process
  5. Use organizational strategies to facilitate change
  6. Create structures and processes to manage teams
  7. Manage as a leader
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Waycross 8/2/17 8/2/17 We 1 8am 5pm
 
 
SUPERVISING OTHERS
Supervising others can be a tough job. Between managing your own time and projects, helping team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop helps supervisors become more efficient and proficient with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict and administering discipline.
 
Objectives:
  1. Define requirements for particular tasks
  2. Set expectations for your staff
  3. Set SMART goals for yourself
  4. Help your staff set SMART goals
  5. Assign work and delegate appropriately
  6. Provide effective, appropriate feedback to your staff
  7. Manage your time more efficiently
  8. Help your team resolve conflicts
  9. Understand how to manage effectively in particular situations
  10. Understand what a new supervisor needs to do to get started on the right path
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 8/4/17 8/4/17 Fr 1 8am 5pm
 
 
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. This workshop will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that include personal motivation, delegation skills, organization tools and crisis management.
 
Objectives:
  1. Plan and prioritize each day’s activities in a more efficient, productive manner
  2. Overcome procrastination quickly and easily
  3. Handle crises effectively and quickly
  4. Organize your workspace and workflow to make better use of time
  5. Delegate more efficiently
  6. Use rituals to make your life run smoother
  7. Plan meetings more appropriately and effectively
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Jesup 9/6/17 9/6/17 We 1 8am 5pm
 
 
Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop, participants will be given the tools necessary in developing better Organizational Skills. Participants will encounter improved productivity, better management and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
 
Objectives:
  1. Examine current habits and routines that are not organized
  2. Learn to prioritize your time schedule and daily tasks
  3. Determine ways of storing information and supplies
  4. Learn to organize personal and work space
  5. Learn to resist procrastination
  6. Make plans to stay organized in the future
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 9/8/17 9/8/17 Fr 1 8am 5pm
 
 
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. Participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career.
  1. What are Soft Skills?
  2. Communication
  3. Teamwork
  4. Problem-Solving
  5. Time Management
  6. Attitude and Work Ethic
  7. Adaptability/Flexibility
  8. Self-Confidence
  9. Ability to Learn
  10. Networking
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Waycross 10/4/17 10/4/17 We 1 8am 5pm
 
 
COMMUNICATION STRATEGIES
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
 
Objectives:
  1. Understand what communication is
  2. Identify ways that communication can happen
  3. Identify barriers to communication and how to overcome them
  4. Develop their non-verbal and paraverbal communication skills
  5. Use the STAR method to speak on the spot
  6. Listen actively and effectively
  7. Ask good questions
  8. Use appreciative inquiry as a communication tool
  9. Adeptly converse and network with others
  10. Identify and mitigate precipitating factors
  11. Establish common ground with others
  12. Use “I” messages
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Jesup 10/6/17 10/6/17 Fr 1 8am 5pm

 

CONFLICT RESOLUTION
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
 
Objectives:
  1. Understand what conflict and conflict resolution mean
  2. Understand all six phases of the conflict resolution process
  3. Understand the five main styles of conflict resolution
  4. Be able to adapt the process for all types of conflicts
  5. Be able to break out parts of the process and use those tools to prevent conflict
  6. Be able to use basic communication tools, such as the agreement frame and open questions
  7. Be able to use basic anger and stress management techniques
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Waycross 11/1/17 11/1/17 We 1 8am 5pm
 
 
CREATIVE PROBLEM SOLVING
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data and identifying resources will be covered throughout the workshop.
 
Objectives:
  1. Understand problems and the creative problem solving process
  2. Indentify types of information to gather and key questions to ask in problem solving
  3. Identify the importance of defining a problem correctly
  4. Identify and use four different problem definition tools
  5. Write concrete problem statements
  6. Use basic brainstorming tools to generate ideas for solutions
  7. Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  8. Perform a final analysis to select a solution
  9. Understand the roles that fact and intuition play in selecting a solution
  10. Understand the need to refine the shortlist and redefine it
  11. Understand how to identify the tasks and resources necessary to implement solutions
  12. Evaluate and adapt solutions to reality
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 11/3/17 11/3/17 Fr 1 8am 5pm

 


WORKPLACE DIVERSITY
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes and to encourage diversity in the workplace and even through their community. This workshop will help participants understand what diversity is all about and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques and communicate with strength.

Objectives:

  1. Explain the definition, terms and history of diversity
  2. Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  3. List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  4. Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  5. Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  6. Understand and respond to personal complaints, and develop a support system to manage the resolution process
  7. List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action.
Registration Fee: $99
Group Estimate: $799
# Contact Hours: 6-8

 

TEAMWORK AND TEAM BUILDING
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Objectives:

  1. Describe the concept of a team, and its factors for success
  2. Explain the four phases of the Tuckman team development model and define their characteristics
  3. List the three types of teams
  4. Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  5. Discuss the uses,  benefits and disadvantages of various team-building activities
  6. Describe several team-building activities that you can use, and in what settings
  7. Follow strategies for setting and leading team meetings
  8. Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
  9. List actions to do -- and those to avoid -- when encouraging teamwork
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 12/8/17 12/8/17 Fr 1 8am 5pm
 

SOCIAL INTELLIGENCE
Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations. Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!
 
Objectives:
  1. Be aware of our own behaviors
  2. Learn to be empathetic with others
  3. Know tools for active listening
  4. Effectively communicate interpersonally
  5. Recognize various social cues
  6. Determine appropriate conversation topics
  7. Know various forms of body language
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 8/7/17 8/7/17 Mo 1 8am 5pm

 

PROJECT MANAGEMENT
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. This workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout their organization.

Objectives:

  1. Define projects, project management and project managers
  2. Identify the five process groups and nine knowledge areas as defined by the PMI
  3. Describe the triple constraint
  4. Perform a project needs assessment and write goals, requirements, and deliverables
  5. Create key project documents
  6. Build a project schedule by estimating time, costs, and resources
  7. Understand and use the work breakdown structure
  8. Create project planning documents, such as a schedule, risk management plan, and communication plan
  9. Use planning tools, including the Gantt chart, network diagram and RACI chart
  10. Establish and use baselines
  11. Monitor and maintain the project
  12. Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
Registration Fee: $99
Group Estimate: $799
# Contact Hours: 6-8
 

INTERPERSONAL SKILLS
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
 
Objectives:
  1. Understand the difference between hearing and listening
  2. Know some ways to improve the verbal skills of asking questions and communicating with power
  3. Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships
  4. Identify the skills needed in starting a conversation
  5. Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
  6. Understand how seeing the other side can improve skills in influencing other people
  7. Understand how the use of facts and emotions can help bring people to your side
  8. Identify ways of sharing one’s opinions constructively
  9. Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  10. Learn tips in making an impact through powerful first impressions
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 11/6/17 11/6/17 Mo 1 8am 5pm
 

GENERATION GAPS
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. This workshop helps participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.
 
Objectives:
 
  1. History behind generation gaps
  2. What are traditionalists
  3. What are baby boomers
  4. What are Generation Xers
  5. What are Generation Yers
  6. Differences between each type of generation
  7. Finding common ground among the generations
  8. Conflict management
  9. Leveraging the benefits of generation gaps at work
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 12/4/17 12/4/17 Mo 1 8am 5pm
 
 
EMOTIONAL INTELLIGENCE
Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
 
Objectives:
  1. Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  2. Understand, use and manage your emotions.
  3. Verbally communicate with others.
  4. Successfully communicate with others in a non-verbal manner.
  5. Identify the benefits of emotional intelligence.
  6. Relate emotional intelligence to the workplace.
  7. Balance optimism and pessimism.
  8. Effectively impact others.
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 8/11/17 8/11/17 Fr 1 8am 5pm
 

DEVELOPING CREATIVITY
Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. Participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.
 
Objectives:
  1. Define creativity
  2. Act with confidence
  3. Engage in curiosity
  4. Stop acting out of fear
  5. Learn from introspection
  6. Take risks
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 9/8/17 9/8/17 Fr 1 8am 5pm

 

 

CUSTOMER SERVICE
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
 
Objectives:
  1. State what customer service means in relation to all your customers, both internal and external
  2. Recognize how your attitude affects customer service
  3. Identify your customers’ needs
  4. Use outstanding customer service to generate return business
  5. Build good will through in-person customer service
  6. Provide outstanding customer service over the phone
  7. Connect with customers through online tools
  8. Deal with difficult customers
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 10/13/17 10/13/17 Fr 1 8am 5pm
 
 
CRITICAL THINKING SKILLS
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
 
Objectives:
  1. Understand the components of critical thinking
  2. Utilize non-linear thinking
  3. Use logical thinking
  4. Recognize what it means to be a critical thinker
  5. Evaluate information using critical thinking skills
  6. Identify the benefits of critical thinking
  7. Revise perspective, when necessary
  8. Comprehend problem solving abilities
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 11/10/17 11/10/17 Fr 1 8am 5pm

 

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. Participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
 
Objectives:
  1. Cultivate a positive attitude
  2. Manage internal and external stress
  3. Develop abilities to listen actively and empathize
  4. Build a rapport with customers in person and over the phone
  5. Understand the diverse challenges posed by customers
  6. Develop strategies to adapt to challenging circumstances
To register, please click on the campus name below
Registration Fee: $99
# Contact Hours: 8
 
CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
Brunswick 12/8/17 12/8/17 Fr 1 8am 5pm
 
 
 
SURVIVAL SPANISH FOR FIREFIGHTERS AND EMS
Survival Spanish for Firefighters and EMS is designed to provide quick, emergency Spanish for accidents, medical emergencies and fire & rescue situations. It includes a special section for Dispatchers.
  • Meeting & Greeting
  • Language Expressions
  • Personal Info & Pregnancy
  • Identifying Family & Others
  • Pain Assessment
  • Medical Questions
  • Paramedic Instructions
  • Injuries & Symptoms
  • Body Parts & Organs
  • Questions & Locating People
  • Street Orders & Fire Terms
  • Dispatcher Questions & Expressions
  • Numbers & Colors
  • Time & Timing
  • Days & Dates
  • Common Expressions
# Contact Hours: 10
 
 
SURVIVAL SPANISH FOR HEALTHCARE WORKERS
The course introduces participants to practical Spanish language skills used in clinical settings and includes emphasis on common medical vocabulary. Learn how to question patients and obtain "yes" or "no" responses about patient status or complaints. Learn how to inform or instruct patients using professional vocabulary. Learn to use Spanish-English dictionaries and resources.
  • Meeting & Greeting Expressions
  • Learning Family Member Names
  • Basic Terms - Numbers - Colors
  • Time & Timing
  • Days & Dates
  • Everyday Questions
  • Directions & Locations
  • Reception & Appointments
  • Getting Personal Information
  • Patient Examination
  • Common Symptoms
  • Common Illnesses
  • Injuries & Trauma
  • Doctor's Orders
  • Body Parts & Organs
  • Medicines & Specialists
  • Dosage & Measures
# Contact Hours: 12
 
 
SURVIVAL SPANISH FOR LAW ENFORCEMENT
Spanish speaking is becoming a necessary skill in law enforcement. Clear and quick communication is critical. This course teaches participants how to handle situations involving Spanish-speaking victims, witnesses or criminals. Learn the basic Spanish phrases that you need for everything from making casual conversation to handling life-or-death situations. Begin with simple vocabulary for everyday topics including colors, numbers, conversational phrases, family names and words for asking questions. Then learn Spanish terminology used during arrests, traffic stops, medical emergencies and many other common law enforcement situations.
  • Meeting & Greeting
  • Introductions
  • Language Expressions
  • Numbers & Colors
  • Time & Timing
  • Days & Dates
  • Helpful Expressions
  • Identifying People
  • Field Interviews
  • Immigration Status
  • Officer Safety
  • Traffic Stop
  • Miranda Rights
  • DUI
  • Sobriety Tests
  • Drugs
  • Weapons
  • Gangs
  • Crimes
  • Burglary
  • Domestic Violence
  • Dispatch Calls
  • Locating Callers
  • Motorists & Injuries
  • English / Spanish Body Chart
# Contact Hours: 20
 
 
SURVIVAL SPANISH FOR TEACHERS
Learn the essentials of Spanish language for teachers and bridge the communication gap with your Spanish-speaking students and parents. Start with the basics of Spanish pronunciation. Then learn simple words for everyday things such as colors, numbers and questions. Next, learn basic conversational phrases, family names and directions. Next, learn common words necessary for the first day of school such as those related to enrolling new students, rules, behavior and various academic subjects. Finally, learn survival phrases for parent-teacher conferences such as how to discuss a child's progress, academics, behavior, grades and homework.
  • Meeting & Greeting
  • Language Expressions
  • Days - Months - Seasons
  • Numbers - Time & Timing
  • Colors and Shapes
  • Common Terms & Directions
  • School & Family Personnel
  • Location & Directions
  • Subjects & Activities
  • Classroom Equipment
  • Communicating with Students
  • Communicating with Parents
  • Registration & Identification
  • Health Problems
  • Parts of the Body
# Contact Hours: 10
 
 
SURVIVAL SPANISH FOR HOSPITALS AND NURSES
Specifically designed to help nurses, doctors and hospital staff communicate with Hispanic patients and their families. No prior Spanish experience is necessary.
  • Meeting & Greeting
  • Language Expressions
  • Days - Months - Seasons
  • Numbers - Time & Timing
  • Colors and Shapes
  • Common Terms & Directions
  • School & Family Personnel
  • Location & Directions
  • Subjects & Activities
  • Classroom Equipment
  • Communicating with Students
  • Communicating with Parents
  • Registration & Identification
  • Health Problems
  • Parts of the Body
 
 
Designed to help customer service associates communicate on a basic level with Spanish-speaking customers. It applies to a wide variety of industries and government. No prior Spanish training necessary.
  • Meeting & Greeting
  • Language Questions
  • Days, Months & Seasons
  • Numbers
  • Time & Timing
  • Customer Questions
  • Directions & Hours
  • Helpful Service Phrases
  • Common Terms & Questions
  • Telephone Calls
  • Reception & Appointments
  • Accounts & Payments
  • Taking Applications
  • Customer Identification
  • Retail Stores
  • Utilities & Telecomm

I'm interested in this course

 
Contains specific terms and phrases for both commercial and residential construction. Includes basic conversational expressions.
 Meeting & Greeting
  • Language Explanations
  • Numbers & Measures
  • Time & Timing
  • Days - Months - Dates
  • Common Terms & Directions
  • Everyday Questions
  • Hiring Questions
  • Safety Expressions
  • Accidents & Emergencies
  • Job Rules & Specific Instructions
  • Troubleshooting & Cleanup
  • Building Rooms & Areas
  • House Rooms & Areas
  • Hand Tools
  • Power Tools & Equipment
  • Building Materials & Appliances
  • Paint & Colors
  • Hardware Items

I'm interested in this course

 
 
Survival Spanish for Golf Superintendents and Landscapers
 
Survival Spanish for Hotels and Hospitality
 
Survival Spanish for Restaurants and Food Service
 
Survival Spanish for Human Resources
 
Survival Spanish for Supervisors and Manufacturing
 
Survival Spanish for Corrections Officers
 
Survival Spanish for City and County Government

Locations

Waycross Alma Baxley
1701 Carswell Ave 101 West 17th St 1334 Golden Isles Pkwy, W
Waycross, Georgia 31503 Alma, Georgia 31510 Baxley, Georgia 31513
912.287.6584 912.632.0951 912.367.1700
877.332.8682    
  Camden Golden Isles
  8001 The Lakes Blvd 3700 Glynco Pkwy
  Kingsland, Georgia 31548 Brunswick, Georgia 31525
  912.510.3327 912.262.4999
     
  Hazlehurst Jesup
  677 Douglas Hwy 1777 West Cherry St
  Hazlehurst, Georgia 31539 Jesup, Georgia 31545
  912.379.0041 912.427.5800

 

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