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Professional Development


Leadership & Influence
This course is designed for current, new, and future supervisors, managers, and leaders. They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. 
  1. Define “leadership”
  2. Explain the Great Man Theory
  3. Explain the Trait Theory
  4. Understand Transformational Leadership
  5. Understand the people you lead and how to adapt your leadership styles
  6. Explain leading by Directing
  7. Explain leading by Participating
  8. Explain leading by Delegating
  9. Kouzes and Posner
  10. Conduct a personal inventory
  11. Create an action plan
  12. Establish personal goals
  1. The Evolution of Leadership
  2. Situational Leadership
  3. A Personal Inventory
  4. Modeling the Way
  5. Inspiring a Shared Vision
  6. Challenging the Process
  7. Enabling Others to Act
  8. Encouraging the Heart
  9. Basic Influencing Skills
  10. Setting Goals
Registration Fee: FREE
# Hours: 7.5
  Campus Begin End Days #Days From Until
FREE TO REGISTER Brunswick 10/21/20 10/21/20 We 1 8:30am 5pm
Supervising Others
This course will help current, new, and future supervisors, managers, and leaders become more efficient and proficient with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.
  1. Define requirements for particular tasks
  2. Set expectations for your staff
  3. Set SMART goals for yourself
  4. Help your staff set SMART goals
  5. Assign work and delegate appropriately
  6. Provide effective, appropriate feedback to your staff
  7. Manage your time more efficiently
  8. Help your team resolve conflicts
  9. Understand how to manage effectively in particular situations
  10. Understand what a new supervisor needs to do to get started on the right path
  1. Setting Expectations
  2. Setting Goals
  3. Assigning Work
  4. Degrees of Delegation
  5. Implementing Delegation
  6. Providing Feedback
  7. Managing Your Time
  8. Resolving Conflict
  9. Tips for Special Situations
  10. A Survival Guide
Registration Fee: $175
# Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Brunswick 11/11/20 11/11/20 We 1 8:30am 5pm
Office Politics
This course is designed for current, new, and future supervisors, managers, and leaders. You have likely experienced some form of office politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. This course is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of office politics are better team members and end up being more successful and productive.
  1. Understand the purpose and benefits of office politics.
  2. Setting boundaries and ground rules for new employees.
  3. Learn to interact and influence among colleagues.
  4. Learn how to manage various personality types in the office.
  5. Determine how to gain support and effectively network.
  6. Recognize how you are a part of a group and how you function.
  1. New Hires
  2. It’s About Interacting and Influencing
  3. Dealing with Rumors, Gossip, and Half-truths
  4. Office Personalities
  5. Getting Support for Your Projects
  6. Conflict Resolution
  7. Ethics
  8. You Are Not an Island
  9. Social Events Outside of Work
Registration Fee: FREE
# Hours: 7.5
  Campus Begin End Days #Days From Until
FREE TO REGISTER Waycross 11/17/20 11/17/20 Tu 1 8:30am 5pm
Being a More Likeable Boss
This course is designed for current, new, and future supervisors, managers, and leaders. Becoming a more likable boss can sometimes be a difficult process to describe. Sometimes it can be as simple as one characteristic that facilitates great communication and great employee relationships. It can simply be that special way that you show confidence in your team. Learn how to further develop your leadership skills and improve yourself by managing and observing the way that people interact.
  1. Understand how to develop leadership qualities
  2. Know how to delegate effectively
  3. Choose inspirational and engaging tasks for yourself and others
  4. Use wisdom and understanding to lead others
  5. Identify the roles of your team
  6. Learn how to trust others and earn their trust. 


  1. Is it Better to be Loved or Feared?
  2. Leadership as Service
  3. Leadership by Design
  4. Understanding Motivation
  5. Constructive Criticism
  6. The Importance of Tone
  7. Trusting Your Team
  8. Earning the Trust of Your Team
  9. Building and Reinforcing Your Team
  10. You are the Boss of You
Registration Fee: FREE
# Hours: 7.5
  Campus Begin End Days #Days From Until
FREE TO REGISTER Brunswick 10/14/20 10/14/20 We 1 8:30am 5pm
Ten Soft Skills
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. Participants will learn how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career.
  1. Discuss how soft skills are important to success in the workplace
  2. Understand the 10 key soft skills everyone should have
  3. Use soft skills to relate more effectively to others in the workplace
  4. Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  5. Apply soft skills to specific situations
  1. What are Soft Skills?
  2. Communication
  3. Teamwork
  4. Problem-Solving
  5. Time Management
  6. Attitude and Work Ethic
  7. Adaptability/Flexibility
  8. Self-Confidence (Owning It)
  9. Ability to Learn
  10. Networking
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
Communication Strategies
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
  1. Understand what communication is
  2. Identify ways that communication can happen
  3. Identify barriers to communication and how to overcome them
  4. Develop their non-verbal and paraverbal communication skills
  5. Use the STAR method to speak on the spot
  6. Listen actively and effectively
  7. Ask good questions
  8. Use appreciative inquiry as a communication tool
  9. Adeptly converse and network with others
  10. Identify and mitigate precipitating factors
  11. Establish common ground with others
  12. Use “I” messages
  1. The Big Picture
  2. Understanding Communication Barriers
  3. Paraverbal Communication Skills
  4. Non-Verbal Communication
  5. Speaking Like a STAR
  6. Listening Skills
  7. Asking Good Questions
  8. Appreciative Inquiry
  9. Mastering the Art of Conversation
  10. Advanced Communication Skills
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Waycross 10/13/20 10/13/20 Tu 1 8:30am 5pm
Time Management
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. This course will cover strategies to help participants learn these crucial strategies. Participants will be provided with skills that include personal motivation, delegation skills, organization tools, and crisis management.
  1. Plan and prioritize each day’s activities in a more efficient, productive manner
  2. Overcome procrastination quickly and easily
  3. Handle crises effectively and quickly
  4. Organize your workspace and workflow to make better use of time
  5. Delegate more efficiently
  6. Use rituals to make your life run smoother
  7. Plan meetings more appropriately and effectively
  1. Setting SMART Goals
  2. Prioritizing Your Time
  3. Planning Wisely
  4. Tackling Procrastination
  5. Crisis Management
  6. Organizing Your Workspace
  7. Delegating Made Easy
  8. Setting a Ritual
  9. Meeting Management
  10. Alternatives to Meetings
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Waycross 11/3/20 11/3/20 Tu 1 8:30am 5pm
Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including inperson and over the phone techniques, dealing with difficult customers, and generating return business.
  1. State what customer service means in relation to all your customers, both internal and external
  2. Recognize how your attitude affects customer service
  3. Identify your customers’ needs
  4. Use outstanding customer service to generate return business
  5. Build good will through in-person customer service
  6. Provide outstanding customer service over the phone
  7. Connect with customers through online tools
  8. Deal with difficult customers
  1. Who We Are and What We Do
  2. Establishing Your Attitude
  3. Identifying and Addressing Customer Needs
  4. Generating Return Business
  5. In-Person Customer Service
  6. Customer Service over the Phone
  7. Electronic Customer Service
  8. Recovering Difficult Customers
  9. When to Escalate
  10. Ten Things You Can Do to WOW Customers Every Time
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Waycross 10/20/20 10/20/20 Tu 1 8:30am 5pm
Organizational Skills
Developing good organizational skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of professional and personal lives. Throughout this workshop, participants will be provided with ways to develop better organizational skills that result with improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
  1. Examine current habits and routines that are not organized
  2. Learn to prioritize your time schedule and daily tasks
  3. Determine ways of storing information and supplies
  4. Learn to organize personal and work space
  5. Learn to resist procrastination
  6. Make plans to stay organized in the future
  1. Remove the Clutter
  2. Prioritize
  3. Scheduling Your Time
  4. To Do Lists
  5. Paper and Paperless Storage
  6. Organization in Your Work Area
  7. Tools to Fight Procrastination
  8. Organizing Your Inbox
  9. Avoid the Causes of Disorganization
  10. Discipline is the Key to Stay Organized
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Brunswick 10/28/20 10/28/20 We 1 8:30am 5pm
Work-Life Balance
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise. With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This workshop will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.
  1. Explain the benefits of work life balance.
  2. Recognize the signs of an unbalanced life.
  3. Identify employer resources for a balanced lifestyle. 
  4. Improve time management and goal setting. 
  5. Use the most effective work methods for you.
  6. Create balance at work and at home.
  7. Manage stress. 
  1. Benefits of a Healthy Balance
  2. Signs of an Imbalance
  3. Employer Resources
  4. Tips in Time Management
  5. Goal Setting
  6. Optional Ways to Work
  7. At Work
  8. At Home
  9. Stress Management
  10. Working in a Home Office
Registration Fee: $175
# Contact Hours: 7.5
Workplace Diversity
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
  1. Explain the definition, terms and history of diversity
  2. Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives 
  3. List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  4. Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  5. Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  6. Understand and respond to personal complaints, and develop a support system to manage the resolution process
  7. List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  1. Understanding Diversity
  2. Understanding Stereotypes
  3. Breaking Down the Barriers
  4. Verbal Communication Skills
  5. Non-Verbal Communication Skills
  6. Being Proactive
  7. Coping with Discrimination
  8. Dealing with Diversity Complaints as a Person
  9. Dealing with Diversity Complaints as a Manager
  10. Dealing with Diversity Complaints as an Organization
Registration Fee: $175
# Contact Hours: 7.5
Teamwork and Team Building
This workshop encourages participants to explore different team aspects. Participants will learn about team dynamics and what factors into being a successful team and team member.
  1. Describe the concept of a team, and its factors for success
  2. Explain the four phases of the Tuckman team development model and define their characteristics
  3. List the three types of teams
  4. Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  5. Discuss the uses,  benefits and disadvantages of various team-building activities
  6. Describe several team-building activities that you can use, and in what settings
  7. Follow strategies for setting and leading team meetings
  8. Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
  9. List actions to do -- and those to avoid -- when encouraging teamwork
  1. Defining Success
  2. Types of Teams
  3. The First Stage of Team Development – Forming
  4. The Second Stage of Team Development – Storming
  5. The Third Stage of Team Development – Norming
  6. The Fourth Stage of Team Development – Performing
  7. Team Building Activities
  8. Making the Most of Team Meetings
  9. Solving Problems as a Team
  10. Encouraging Teamwork 
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Waycross 10/27/20 10/27/20 Tu 1 8:30am 5pm
REGISTER Brunswick 11/18/20 11/18/20 We 1 8:30am 5pm
Interpersonal Skills
Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. This workshop provides communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Participants will learn about the skills needed to initiate conversations and move conversations along.
Workshop Objectives:
  1. Understand the difference between hearing and listening
  2. Know some ways to improve the verbal skills of asking questions and communicating with power
  3. Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships
  4. Identify the skills needed in starting a conversation
  5. Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
  6. Understand how seeing the other side can improve skills in influencing other people
  7. Understand how the use of facts and emotions can help bring people to your side
  8. Identify ways of sharing one’s opinions constructively
  9. Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  10. Learn tips in making an impact through powerful first impressions
  1. Verbal Communication Skills
  2. Non-Verbal Communication Skills
  3. Making Small Talk and Moving Beyond
  4. Moving the Conversation Along
  5. Remembering Names
  6. Influencing Skills
  7. Bringing People to Your Side
  8. Sharing Your Opinion
  9. Negotiation Basics
  10. Making an Impact
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Waycross 11/10/20 11/10/20 Tu 1 8:30am 5pm
Servant leadership is a philosophy that leaders are servants of their human and other resources. It involves focusing on others and building better relationships. Servant leadership emphasizes growth and development of employees and ensuring their success. Leaders succeed when their employees succeed.  
  1. Define servant leadership
  2. Know the characteristics of servant leadership
  3. Recognize the barriers of servant leadership
  4. Learn to be a mentor and a motivator
  5. Practice self-reflection
  1. What is Servant Leadership?
  2. Leadership Practices
  3. Share the Power
  4. Characteristics of a Servant Leader
  5. Barriers to Servant Leadership
  6. Building a Team Community
  7. Be a Motivator
  8. Be a Mentor
  9. Training Future Leaders
  10. Self-Reflection
Registration Fee: FREE
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
FREE TO REGISTER Brunswick 11/4/20 11/4/20 We 1 8:30am 5pm
When you learn to accept the differences between the values and perspectives of others, then all of you grow as a team. It is the responsibility of everyone to be respectful and address conflict in a positive manner. This workshop also addresses skills that help empower participants to recognize behaviors that influence performance. A respectful workplace promotes integrity, professionalism, good communication, and recognition.
  1. Have a clear understanding of respect and self-respect
  2. Choose appropriate emotional responses
  3. Develop respectful communication approaches
  4. Understand how to build a respectful workplace, and the importance of team contribution
  5. Understand policies on respect, and the many benefits
  6. Focus on building an inclusive work environment
  1. What is Respect?
  2. The Respectful Employee
  3. Disrespectful Behavior
  4. Managing Emotions
  5. Respectful Communication Approaches
  6. The Inclusive Mindset
  7. Employee Recognition
  8. The R’s of Respect
  9. Building a Respectful Workplace
  10. Benefits to the Business
Registration Fee: FREE
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
FREE TO REGISTER Brunswick 12/2/20 12/2/20 We 1 8:30am 5pm
What motivates employees? Is it more money, a bigger office, a promotion, a better quality of life, etc.? This workshop provides participants with several tools to become great motivators, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models and how to use them to motivate employees.
  1. Defining motivation, an employer’s role in it and how the employee can play a part
  2. Identifying the importance of Employee Motivation
  3. Identifying methods of Employee Motivation
  4. Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  5. Identifying personality types and how they fit into a plan for Employee Motivation
  6. Setting clear and defined goals
  7. Identifying specific issues in the field, addressing these issues, and how to maintain this going forward
  1. A Psychological Approach
  2. Object-Oriented Theory
  3. Using Reinforcement Theory
  4. Using Expectancy Theory
  5. Personality’s Role in Motivation
  6. Setting Goals
  7. A Personal Toolbox
  8. Motivation on the Job
  9. Addressing Specific Morale Issues
  10. Keeping Yourself Motivated
Recognizing employees through various programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees. Participants will learn to recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.
  1. Assess the type of Employee Recognition Program(s) your company needs
  2. Train leadership to recognize their employees
  3. Know when and where recognition is needed
  4. Construct a culture of recognition
  5. Maintain an effective Employee Recognition Program
  1. The Many Types of Incentive
  2. Designing Employee Recognition Programs
  3. How To Get The Buzz Out
  4. It Starts From The Top!
  5. Creating a Culture of Recognition
  6. The Best Things In Life Are Free!
  7. A Small Gesture Goes A Long Way
  8. Pulling Out The Red Carpets
  9. The Don’ts of Employee Recognition
  10. Maintaining Employee Recognition Programs
Registration Fee: FREE
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
FREE TO REGISTER Waycross 12/9/20 12/9/20 We 1 8:30am 5pm
Guided Eco Tour Team Building: Paddleboarding & Kayaking
​Join our guided ecotours through the beautiful marshlands and waterways of Brunswick, Ga (West of the Sydney Lanier Bridge). Engage in an immersive experience with all the marine life and coastal ecology the islands have to offer on our Kayak or SUP paddleboards. Your tour will start off with a brief lesson on how to properly use your kayak or paddleboard. Bring your family, friends or coworkers for an amazing team building experience. We can customize your tour to meet your needs. Would you like a sunset paddle and end with a dinner in our quaint downtown area? Or a paddle along the coastal waterways with time to search for shells or shark teeth? How about a paddle on the Turtle River in Brunswick and see the dolphins play? Whatever your desire, give us a call for an experience to last a lifetime. Our guides love spending time exploring the local waterways and marshlands and will show you the beauty of the islands from a local's view.

Telephone numbers are accessible to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1-800-255-0056 from a TTY/TDD.

Los números de teléfono son accesibles a las personas que son sordos o con pérdida de la audición a través de Georgia Relay marcando 711 o 1-800-255-0056 de TTY/TDD.


Waycross Camden Baxley
1701 Carswell Ave 100 Keith Dixon Way 1334 Golden Isles Pkwy, W
Waycross, Georgia 31503 Kingsland, GA 31548 Baxley, Georgia 31513
912.287.6584 912.522.4510 912.367.1700
  Camden Golden Isles
Alma Cosmetology Program 3700 Glynco Pkwy
101 West 17th St 8001 The Lakes Blvd Brunswick, Georgia 31525
Alma, Georgia 31510 Kingsland, Georgia 31548 912.262.4999
912.632.0951 912.510.3364  
  Hazlehurst 1777 West Cherry St
  677 Douglas Hwy Jesup, Georgia 31545
  Hazlehurst, Georgia 31539 912.427.5800


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