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This course is designed for current, new, and future supervisors, managers, and leaders. They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity.

Objectives:

Define “leadership”
Explain the Great Man Theory
Explain the Trait Theory
Understand Transformational Leadership
Understand the people you lead and how to adapt your leadership styles
Explain leading by Directing
Explain leading by Participating
Explain leading by Delegating
Kouzes and Posner
Conduct a personal inventory
Create an action plan
Establish personal goals

Outline:

The Evolution of Leadership
Situational Leadership
A Personal Inventory
Modeling the Way
Inspiring a Shared Vision
Challenging the Process
Enabling Others to Act
Encouraging the Heart
Basic Influencing Skills
Setting Goals

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Waycross	6/10/19	6/10/19	Mo	1	8:30am	5pm

Leadership #2: Be the Boss

This course will help current, new, and future supervisors, managers, and leaders become more efficient and proficient, with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

Objectives:

Define requirements for particular tasks
Set expectations for your staff
Set SMART goals for yourself
Help your staff set SMART goals
Assign work and delegate appropriately
Provide effective, appropriate feedback to your staff
Manage your time more efficiently
Help your team resolve conflicts
Understand how to manage effectively in particular situations
Understand what a new supervisor needs to do to get started on the right path

Outline:

Setting Expectations
Setting Goals
Assigning Work
Degrees of Delegation
Implementing Delegation
Providing Feedback
Managing Your Time
Resolving Conflict
Tips for Special Situations
A Survival Guide

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Waycross	6/12/19	6/12/19	We	1	8:30am	5pm

Leadership #3: Diverse Personalities

This course is designed for current, new, and future supervisors, managers, and leaders. You have likely experienced some form of office politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. This course is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of office politics are better team members and end up being more successful and productive.

Workshop Objectives:

Understand the purpose and benefits of office politics.
Setting boundaries and ground rules for new employees.
Learn to interact and influence among colleagues.
Learn how to manage various personality types in the office.
Determine how to gain support and effectively network.
Recognize how you are a part of a group and how you function.

Outline:

New Hires
It’s About Interacting and Influencing
Dealing with Rumors, Gossip, and Half-truths
Office Personalities
Getting Support for Your Projects
Conflict Resolution
Ethics
You Are Not an Island
Social Events Outside of Work

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Brunswick	6/4/19	6/4/19	Tu	1	8:30am	5pm
REGISTER	Waycross	6/17/19	6/17/19	Mo	1	8:30am	5pm

Leadership #4: Rise Up

This course is designed for current, new, and future supervisors, managers, and leaders. Becoming a more likable boss can sometimes be a difficult process to describe. Sometimes it can be as simple as one characteristic that facilitates great communication and great employee relationships. It can simply be that special way that you show confidence in your team. Learn how to further develop your leadership skills and improve yourself by managing and observing the way that people interact.

Objectives:

Understand how to develop leadership qualities
Know how to delegate effectively
Choose inspirational and engaging tasks for yourself and others
Use wisdom and understanding to lead others
Identify the roles of your team
Learn how to trust others and earn their trust.

Outline:

Is it Better to be Loved or Feared?
Leadership as Service
Leadership by Design
Understanding Motivation
Constructive Criticism
The Importance of Tone
Trusting Your Team
Earning the Trust of Your Team
Building and Reinforcing Your Team
You are the Boss of You

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Brunswick	6/6/19	6/6/19	Th	1	8:30am	5pm
REGISTER	Waycross	6/19/19	6/19/19	We	1	8:30am	5pm

Communication Strategies: It's How You Say It

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Objectives:

Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages

Outline:

The Big Picture
Understanding Communication Barriers
Paraverbal Communication Skills
Non-Verbal Communication
Speaking Like a STAR
Listening Skills
Asking Good Questions
Appreciative Inquiry
Mastering the Art of Conversation
Advanced Communication Skills

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Brunswick	6/11/19	6/11/19	Tu	1	8:30am	5pm

Time Management: Snooze Button

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. This course will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management.

Objectives:

Plan and prioritize each day’s activities in a more efficient, productive manner
Overcome procrastination quickly and easily
Handle crises effectively and quickly
Organize your workspace and workflow to make better use of time
Delegate more efficiently
Use rituals to make your life run smoother
Plan meetings more appropriately and effectively

Outline:

Setting SMART Goals
Prioritizing Your Time
Planning Wisely
Tackling Procrastination
Crisis Management
Organizing Your Workspace
Delegating Made Easy
Setting a Ritual
Meeting Management
Alternatives to Meetings

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Brunswick	6/13/19	6/13/19	Th	1	8:30am	5pm

Customer Service: Golden Rule

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including inperson and over the phone techniques, dealing with difficult customers, and generating return business.

Objectives:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

Outline:

Who We Are and What We Do
Establishing Your Attitude
Identifying and Addressing Customer Needs
Generating Return Business
In-Person Customer Service
Customer Service over the Phone
Electronic Customer Service
Recovering Difficult Customers
When to Escalate
Ten Things You Can Do to WOW Customers Every Time

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Waycross	6/3/19	6/3/19	Mo	1	8:30am	5pm
REGISTER	Brunswick	6/18/19	6/18/19	Tu	1	8:30am	5pm

Organizational Skills: Organized Chaos

Developing good organizational skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of participants professional and personal lives. Throughout this workshop, participants will be given the tools necessary in developing better organizational skills that results with improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.

Objectives:

Examine current habits and routines that are not organized
Learn to prioritize your time schedule and daily tasks
Determine ways of storing information and supplies
Learn to organize personal and work space
Learn to resist procrastination
Make plans to stay organized in the future

Outline:

Remove the Clutter
Prioritize
Scheduling Your Time
To Do Lists
Paper and Paperless Storage
Organization in Your Work Area
Tools to Fight Procrastination
Organizing Your Inbox
Avoid the Causes of Disorganization
Discipline is the Key to Stay Organized

Invoice my Employer

30-Day Early Registration Fee: $175

Registration Fee: $225

# Contact Hours: 7.5

**Schedule**
	Campus	Begin	End	Days	#Days	From	Until
REGISTER	Waycross	6/5/19	6/5/19	We	1	8:30am	5pm
REGISTER	Brunswick	6/20/19	6/20/19	Th	1	8:30am	5pm

Guided Eco Tour Team Building: Paddleboarding & Kayaking
Join our guided ecotours through the beautiful marshlands and waterways of Amelia Island and Brunswick, Ga (West of the Sydney Lanier Bridge). Engage in an immersive experience with all the marine life and coastal ecology the islands have to offer on our Kayak or SUP paddleboards. Your tour will start off with a brief lesson on how to properly use your kayak or paddleboard. Bring your family, friends or coworkers for an amazing team building experience. We can customize your tour to meet your needs. Would you like a sunset paddle and end with a dinner in our quaint downtown area? Or a paddle along the coastal waterways with time to search for shells or shark teeth? How about a paddle on the Turtle River in Brunswick and see the dolphins play? Whatever your desire, give us a call for an experience to last a lifetime. Our guides love spending time exploring the local waterways and marshlands and will show you the beauty of the islands from a local's view.

Click Here for More Information

3 Hour Tour

Kayak or Stand Up Paddleboard

$59 Per Person

Telephone numbers are accessible to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1-800-255-0056 from a TTY/TDD.

Los números de teléfono son accesibles a las personas que son sordos o con pérdida de la audición a través de Georgia Relay marcando 711 o 1-800-255-0056 de TTY/TDD.

Locations

Waycross	Alma	Baxley
1701 Carswell Ave	101 West 17th St	1334 Golden Isles Pkwy, W
Waycross, Georgia 31503	Alma, Georgia 31510	Baxley, Georgia 31513
912.287.6584	912.632.0951	912.367.1700
877.332.8682
	Camden	Golden Isles
	8001 The Lakes Blvd	3700 Glynco Pkwy
	Kingsland, Georgia 31548	Brunswick, Georgia 31525
	912.510.3327	912.262.4999

	Hazlehurst	Jesup
	677 Douglas Hwy	1777 West Cherry St
	Hazlehurst, Georgia 31539	Jesup, Georgia 31545
	912.379.0041	912.427.5800

Human Trafficking Hotline

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