The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. Participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career.
COMMUNICATION STRATEGIES
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Objectives:
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Understand what communication is
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Identify ways that communication can happen
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Identify barriers to communication and how to overcome them
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Develop their non-verbal and paraverbal communication skills
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Use the STAR method to speak on the spot
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Listen actively and effectively
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Ask good questions
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Use appreciative inquiry as a communication tool
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Adeptly converse and network with others
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Identify and mitigate precipitating factors
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Establish common ground with others
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Use “I” messages
Registration Fee: $99
# Contact Hours: 8
CONFLICT RESOLUTION
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Objectives:
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Understand what conflict and conflict resolution mean
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Understand all six phases of the conflict resolution process
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Understand the five main styles of conflict resolution
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Be able to adapt the process for all types of conflicts
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Be able to break out parts of the process and use those tools to prevent conflict
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Be able to use basic communication tools, such as the agreement frame and open questions
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Be able to use basic anger and stress management techniques
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
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BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Waycross |
4/18/18 |
4/18/18 |
We |
1 |
8am |
5pm |
|
REGISTER |
Brunswick |
6/13/18 |
6/13/18 |
We |
1 |
8am |
5pm |
CREATIVE PROBLEM SOLVING
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data and identifying resources will be covered throughout the workshop.
Objectives:
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Understand problems and the creative problem solving process
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Indentify types of information to gather and key questions to ask in problem solving
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Identify the importance of defining a problem correctly
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Identify and use four different problem definition tools
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Write concrete problem statements
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Use basic brainstorming tools to generate ideas for solutions
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Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
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Perform a final analysis to select a solution
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Understand the roles that fact and intuition play in selecting a solution
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Understand the need to refine the shortlist and redefine it
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Understand how to identify the tasks and resources necessary to implement solutions
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Evaluate and adapt solutions to reality
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
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BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Waycross |
4/11/18 |
4/11/18 |
We |
1 |
8am |
5pm |
|
REGISTER |
Brunswick |
6/6/18 |
6/6/18 |
We |
1 |
8am |
5pm |
WORKPLACE DIVERSITY
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes and to encourage diversity in the workplace and even through their community. This workshop will help participants understand what diversity is all about and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques and communicate with strength.
Objectives:
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Explain the definition, terms and history of diversity
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Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
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List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
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Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
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Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
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Understand and respond to personal complaints, and develop a support system to manage the resolution process
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List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action.
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
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BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Brunswick |
5/2/18 |
5/2/18 |
We |
1 |
8am |
5pm |
TEAMWORK AND TEAM BUILDING
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Objectives:
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Describe the concept of a team, and its factors for success
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Explain the four phases of the Tuckman team development model and define their characteristics
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List the three types of teams
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Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
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Discuss the uses, benefits and disadvantages of various team-building activities
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Describe several team-building activities that you can use, and in what settings
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Follow strategies for setting and leading team meetings
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Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
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List actions to do -- and those to avoid -- when encouraging teamwork
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
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BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Brunswick |
4/25/18 |
4/25/18 |
We |
1 |
8am |
5pm |
|
REGISTER |
Waycross |
6/27/18 |
6/27/18 |
We |
1 |
8am |
5pm |
INTERPERSONAL SKILLS
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Objectives:
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Understand the difference between hearing and listening
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Know some ways to improve the verbal skills of asking questions and communicating with power
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Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships
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Identify the skills needed in starting a conversation
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Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
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Understand how seeing the other side can improve skills in influencing other people
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Understand how the use of facts and emotions can help bring people to your side
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Identify ways of sharing one’s opinions constructively
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Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
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Learn tips in making an impact through powerful first impressions
Registration Fee: $99
# Contact Hours: 8
Schedule
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|
CAMPUS
|
BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Waycross |
4/25/18 |
4/25/18 |
We |
1 |
8am |
5pm |
|
REGISTER |
Brunswick |
6/20/18 |
6/20/18 |
We |
1 |
8am |
5pm |
GENERATION GAPS
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. This workshop helps participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.
Objectives:
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History behind generation gaps
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What are traditionalists
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What are baby boomers
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What are Generation Xers
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What are Generation Yers
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Differences between each type of generation
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Finding common ground among the generations
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Conflict management
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Leveraging the benefits of generation gaps at work
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
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BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Brunswick |
5/23/18 |
5/23/18 |
We |
1 |
8am |
5pm |
DEVELOPING CREATIVITY
Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. Participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.
Objectives:
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Define creativity
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Act with confidence
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Engage in curiosity
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Stop acting out of fear
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Learn from introspection
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Take risks
Registration Fee: $99
# Contact Hours: 8
CUSTOMER SERVICE
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Objectives:
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State what customer service means in relation to all your customers, both internal and external
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Recognize how your attitude affects customer service
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Identify your customers’ needs
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Use outstanding customer service to generate return business
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Build good will through in-person customer service
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Provide outstanding customer service over the phone
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Connect with customers through online tools
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Deal with difficult customers
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
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BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Brunswick |
5/16/18 |
5/16/18 |
We |
1 |
8am |
5pm |
|
REGISTER |
Jesup |
6/27/18 |
6/27/18 |
We |
1 |
8am |
5pm |
CRITICAL THINKING SKILLS
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
Objectives:
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Understand the components of critical thinking
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Utilize non-linear thinking
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Use logical thinking
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Recognize what it means to be a critical thinker
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Evaluate information using critical thinking skills
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Identify the benefits of critical thinking
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Revise perspective, when necessary
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Comprehend problem solving abilities
Registration Fee: $99
# Contact Hours: 8
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. Participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Objectives:
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Cultivate a positive attitude
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Manage internal and external stress
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Develop abilities to listen actively and empathize
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Build a rapport with customers in person and over the phone
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Understand the diverse challenges posed by customers
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Develop strategies to adapt to challenging circumstances
Registration Fee: $99
# Contact Hours: 8
Schedule
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CAMPUS
|
BEGIN |
END |
DAYS |
#DAYS |
FROM |
UNTIL |
|
REGISTER |
Waycross |
5/2/18 |
5/2/18 |
We |
1 |
8am |
5pm |
|
REGISTER |
Brunswick |
6/27/18 |
6/27/18 |
We |
1 |
8am |
5pm |
EMOTIONAL INTELLIGENCE
Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This workshop will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Objectives:
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Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
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Understand, use and manage your emotions.
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Verbally communicate with others.
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Successfully communicate with others in a non-verbal manner.
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Identify the benefits of emotional intelligence.
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Relate emotional intelligence to the workplace.
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Balance optimism and pessimism.
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Effectively impact others.
Registration Fee: $99
# Contact Hours: 8
BUSINESS ETHICS AND ETIQUETTE
Ethics helps develop a reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
Etiquette helps develop how to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. This workshop will help participants look and sound their best no matter what the situation.
Registration Fee: $99
# Contact Hours: 8
CHANGE MANAGEMENT
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation. This workshop will provide leaders with the tools to implement changes more smoothly and to have those changes better accepted. This workshop will also provide participants an understanding of how change is implemented and some tools for managing reactions to change.
Objectives:
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List the steps necessary for preparing a change strategy and building support for the change.
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Describe the WIFM – the individual motivators for change.
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Use needed components to develop a change management and communications plans, and to list implementation strategies.
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Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction.
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Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.
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Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.
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Use strategies for aligning people with a change, appealing to emotions and facts.
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Describe the importance of resiliency and flexibility in the context of change.
Registration Fee: $99
# Contact Hours: 8
COACHING AND MENTORING
This workshop focuses on how to better coach employees to higher performance. Coaching is a process of relationship building and setting goals. It is directly related to fostering a great working relationship with your employees through understanding them and strategic goal setting.
Workshop Objectives:
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Define coaching, mentoring and the GROW model.
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Identify and set appropriate goals using the SMART technique of goal setting.
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Identify the steps necessary in defining the current state or reality of your employee’s situation.
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Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
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Identify the benefits of building and fostering trust with your employee.
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Identify the steps in giving effective feedback while maintaining trust.
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Identify and overcoming common obstacles.
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Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
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Identify the difference between mentoring and coaching.
Registration Fee: $99
# Contact Hours: 8
DEVELOPING NEW MANAGERS
Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When managers and employees are provided with the skills and tools they need, then it will boost morale and strengthen an organization. This workshop will help participants understand the value of investing in employees and developing management. By focusing on development opportunities, participants will establish a culture that retains top talent and improves succession planning.
Objectives:
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Discuss strategies for developing new managers.
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Understand the importance of defining a clear management track.
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Determine core roles and competencies for managers.
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Understand the importance of continuous development for managers.
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Apply the principles of manager development to your own organization.
Registration Fee: $99
# Contact Hours: 8
PERFORMANCE MANAGEMENT
Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management. When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.
Objectives:
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Define performance management.
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Understand how performance management works and the tools to make it work.
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Learn the three phases of project management and how to assess it.
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Discuss effective goal-setting.
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Learn how to give feedback on performance management.
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Identify Kolb’s Learning Cycle.
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Recognize the importance of motivation.
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Develop a performance journal and performance plan.
Registration Fee: $99
# Contact Hours: 8
PROJECT MANAGEMENT
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. This workshop provides participants with an overview of the project management process, as well as key project management tools. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout the organization.
Objectives:
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Define projects, project management, and project managers.
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Identify the five process groups and nine knowledge areas as defined by the PMI.
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Describe the triple constraint.
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Perform a project needs assessment and write goals, requirements, and deliverables.
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Create key project documents.
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Build a project schedule by estimating time, costs, and resources.
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Understand and use the work breakdown structure.
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Create project planning documents, such as a schedule, risk management plan, and communication plan.
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Use planning tools, including the Gantt chart, network diagram, and RACI chart.
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Establish and use baselines.
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Monitor and maintain the project.
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Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project.
Registration Fee: $99
# Contact Hours: 8
SOCIAL INTELLIGENCE
Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interpret social cues. They will create positive connections and increase their influence during social situations. This workshop provides participants with skills for their professional and personal lives. Develop skills for coaching and development through “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!
Objectives:
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Be aware of our own behaviors.
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Learn to be empathetic with others.
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Know tools for active listening.
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Effectively communicate interpersonally.
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Recognize various social cues.
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Determine appropriate conversation topics.
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Know various forms of body language.
Registration Fee: $99
# Contact Hours: 8
CREATIVITY AND INNOVATION
This workshop teaches participants about creative thinking in the workplace. Participants will develop creative thinking skills, mentally and physically prepare for creativity, incorporate innocence, intuition, and adventure into creative thinking, and use creativity to generate ideas and solve problems. This workshop describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Workshop activities also examine recruiting and retaining creative individuals, performing a creativity audit, communicating with creative people, defining creative rhythm, and exploring ways to implement a creative culture. Participants also learn how to organize creative teams, conduct effective team sessions, avoid roadblocks to team creativity, increase creativity in a team, and use the creative problem-solving process.
Topics:
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Creative thinking basics
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Creative thinking
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The creative process
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Personal creativity
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Preparing to be creative
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Increasing creativity
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Creativity in organizations
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Creative organizations
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Using creativity
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Fostering a creative environment
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Employing creative individuals
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Maintaining a creative environment
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Promoting team creativity
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Organizing creative teams
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Conducting team sessions
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Promoting and using creativity
Registration Fee: $99
# Contact Hours: 8
TALENT MANAGEMENT
Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force. With a company's workforce being the highest cost to it, does it not make sense to invest in it? Talent Management develops a more skilled workforce and attracts a higher caliber of new employee. Training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and retaining a talented workforce is a priority in today's business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.
Objectives:
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Define talent and talent management.
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Understand the benefits of talent management.
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Recognize performance management and ways to review talent.
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Identify employee engagement.
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Create assessments and training programs.
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Learn how to improve employee retention.
Registration Fee: $99
# Contact Hours: 8
PERSONAL BRANDING
Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide you advantages in personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. Learn to share your vision and passions with others in your organization. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.
Objectives:
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Define your image.
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Control your image.
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Understand how to sharpen your brand.
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Use social media appropriately.
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Manage your brand in a crisis.
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Develop a professional appearance.
Registration Fee: $99
# Contact Hours: 8