Skip to Main Content

Professional Development

Leadership #1: Boots to Suits
This course is designed for current, new, and future supervisors, managers, and leaders. They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. 
  1. Define “leadership”
  2. Explain the Great Man Theory
  3. Explain the Trait Theory
  4. Understand Transformational Leadership
  5. Understand the people you lead and how to adapt your leadership styles
  6. Explain leading by Directing
  7. Explain leading by Participating
  8. Explain leading by Delegating
  9. Kouzes and Posner
  10. Conduct a personal inventory
  11. Create an action plan
  12. Establish personal goals
  1. The Evolution of Leadership
  2. Situational Leadership
  3. A Personal Inventory
  4. Modeling the Way
  5. Inspiring a Shared Vision
  6. Challenging the Process
  7. Enabling Others to Act
  8. Encouraging the Heart
  9. Basic Influencing Skills
  10. Setting Goals
Leadership #2: Be the Boss
This course will help current, new, and future supervisors, managers, and leaders become more efficient and proficient, with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.
  1. Define requirements for particular tasks
  2. Set expectations for your staff
  3. Set SMART goals for yourself
  4. Help your staff set SMART goals
  5. Assign work and delegate appropriately
  6. Provide effective, appropriate feedback to your staff
  7. Manage your time more efficiently
  8. Help your team resolve conflicts
  9. Understand how to manage effectively in particular situations
  10. Understand what a new supervisor needs to do to get started on the right path
  1. Setting Expectations
  2. Setting Goals
  3. Assigning Work
  4. Degrees of Delegation
  5. Implementing Delegation
  6. Providing Feedback
  7. Managing Your Time
  8. Resolving Conflict
  9. Tips for Special Situations
  10. A Survival Guide
Leadership #3: Diverse Personalities
This course is designed for current, new, and future supervisors, managers, and leaders. You have likely experienced some form of office politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. This course is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of office politics are better team members and end up being more successful and productive.
Workshop Objectives:
  1. Understand the purpose and benefits of office politics.
  2. Setting boundaries and ground rules for new employees.
  3. Learn to interact and influence among colleagues.
  4. Learn how to manage various personality types in the office.
  5. Determine how to gain support and effectively network.
  6. Recognize how you are a part of a group and how you function.
  1. New Hires
  2. It’s About Interacting and Influencing
  3. Dealing with Rumors, Gossip, and Half-truths
  4. Office Personalities
  5. Getting Support for Your Projects
  6. Conflict Resolution
  7. Ethics
  8. You Are Not an Island
  9. Social Events Outside of Work
Leadership #4: Rise Up
This course is designed for current, new, and future supervisors, managers, and leaders. Becoming a more likable boss can sometimes be a difficult process to describe. Sometimes it can be as simple as one characteristic that facilitates great communication and great employee relationships. It can simply be that special way that you show confidence in your team. Learn how to further develop your leadership skills and improve yourself by managing and observing the way that people interact.
  1. Understand how to develop leadership qualities
  2. Know how to delegate effectively
  3. Choose inspirational and engaging tasks for yourself and others
  4. Use wisdom and understanding to lead others
  5. Identify the roles of your team
  6. Learn how to trust others and earn their trust. 


  1. Is it Better to be Loved or Feared?
  2. Leadership as Service
  3. Leadership by Design
  4. Understanding Motivation
  5. Constructive Criticism
  6. The Importance of Tone
  7. Trusting Your Team
  8. Earning the Trust of Your Team
  9. Building and Reinforcing Your Team
  10. You are the Boss of You
Communication Strategies: It's How You Say It
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
  1. Understand what communication is
  2. Identify ways that communication can happen
  3. Identify barriers to communication and how to overcome them
  4. Develop their non-verbal and paraverbal communication skills
  5. Use the STAR method to speak on the spot
  6. Listen actively and effectively
  7. Ask good questions
  8. Use appreciative inquiry as a communication tool
  9. Adeptly converse and network with others
  10. Identify and mitigate precipitating factors
  11. Establish common ground with others
  12. Use “I” messages
  1. The Big Picture
  2. Understanding Communication Barriers
  3. Paraverbal Communication Skills
  4. Non-Verbal Communication
  5. Speaking Like a STAR
  6. Listening Skills
  7. Asking Good Questions
  8. Appreciative Inquiry
  9. Mastering the Art of Conversation
  10. Advanced Communication Skills
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Jesup 11/6/19 11/6/19 We 1 8:30am 5pm
Time Management: Snooze Button
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. This course will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management.
  1. Plan and prioritize each day’s activities in a more efficient, productive manner
  2. Overcome procrastination quickly and easily
  3. Handle crises effectively and quickly
  4. Organize your workspace and workflow to make better use of time
  5. Delegate more efficiently
  6. Use rituals to make your life run smoother
  7. Plan meetings more appropriately and effectively
  1. Setting SMART Goals
  2. Prioritizing Your Time
  3. Planning Wisely
  4. Tackling Procrastination
  5. Crisis Management
  6. Organizing Your Workspace
  7. Delegating Made Easy
  8. Setting a Ritual
  9. Meeting Management
  10. Alternatives to Meetings
Customer Service: Golden Rule
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including inperson and over the phone techniques, dealing with difficult customers, and generating return business.
  1. State what customer service means in relation to all your customers, both internal and external
  2. Recognize how your attitude affects customer service
  3. Identify your customers’ needs
  4. Use outstanding customer service to generate return business
  5. Build good will through in-person customer service
  6. Provide outstanding customer service over the phone
  7. Connect with customers through online tools
  8. Deal with difficult customers
  1. Who We Are and What We Do
  2. Establishing Your Attitude
  3. Identifying and Addressing Customer Needs
  4. Generating Return Business
  5. In-Person Customer Service
  6. Customer Service over the Phone
  7. Electronic Customer Service
  8. Recovering Difficult Customers
  9. When to Escalate
  10. Ten Things You Can Do to WOW Customers Every Time
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Waycross 11/6/19 11/6/19 We 1 8:30am 5pm
Organizational Skills: Organized Chaos
Developing good organizational skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of participants professional and personal lives. Throughout this workshop, participants will be given the tools necessary in developing better organizational skills that results with improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
  1. Examine current habits and routines that are not organized
  2. Learn to prioritize your time schedule and daily tasks
  3. Determine ways of storing information and supplies
  4. Learn to organize personal and work space
  5. Learn to resist procrastination
  6. Make plans to stay organized in the future
  1. Remove the Clutter
  2. Prioritize
  3. Scheduling Your Time
  4. To Do Lists
  5. Paper and Paperless Storage
  6. Organization in Your Work Area
  7. Tools to Fight Procrastination
  8. Organizing Your Inbox
  9. Avoid the Causes of Disorganization
  10. Discipline is the Key to Stay Organized
Registration Fee: $175
# Contact Hours: 7.5
  Campus Begin End Days #Days From Until
REGISTER Brunswick 11/6/19 11/6/19 We 1 8:30am 5pm
Guided Eco Tour Team Building: Paddleboarding & Kayaking
​Join our guided ecotours through the beautiful marshlands and waterways of Brunswick, Ga (West of the Sydney Lanier Bridge). Engage in an immersive experience with all the marine life and coastal ecology the islands have to offer on our Kayak or SUP paddleboards. Your tour will start off with a brief lesson on how to properly use your kayak or paddleboard. Bring your family, friends or coworkers for an amazing team building experience. We can customize your tour to meet your needs. Would you like a sunset paddle and end with a dinner in our quaint downtown area? Or a paddle along the coastal waterways with time to search for shells or shark teeth? How about a paddle on the Turtle River in Brunswick and see the dolphins play? Whatever your desire, give us a call for an experience to last a lifetime. Our guides love spending time exploring the local waterways and marshlands and will show you the beauty of the islands from a local's view.

Telephone numbers are accessible to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1-800-255-0056 from a TTY/TDD.

Los números de teléfono son accesibles a las personas que son sordos o con pérdida de la audición a través de Georgia Relay marcando 711 o 1-800-255-0056 de TTY/TDD.


Waycross Alma Baxley
1701 Carswell Ave 101 West 17th St 1334 Golden Isles Pkwy, W
Waycross, Georgia 31503 Alma, Georgia 31510 Baxley, Georgia 31513
912.287.6584 912.632.0951 912.367.1700
  Camden Golden Isles
  8001 The Lakes Blvd 3700 Glynco Pkwy
  Kingsland, Georgia 31548 Brunswick, Georgia 31525
  912.510.3327 912.262.4999
  Hazlehurst Jesup
  677 Douglas Hwy 1777 West Cherry St
  Hazlehurst, Georgia 31539 Jesup, Georgia 31545
  912.379.0041 912.427.5800


Human Trafficking Hotline

Website design and development by, Inc.

Copyright © Coastal Pines Technical College. All rights reserved.

close (X)