February 22, 2021 (Monday): Initial Registration Deadline
February 23, 2021 (Tuesday): 8-8:30am: Orientation
February 25, 2021 (Thursday): Initial Registration Email Confirmation Deadline
March 11, 2021 (Thursday): Late Registration Deadline
March 15, 2021 (Monday)
8am-5pm: ServSafe Food Handler Certification Training
March 16, 2021 (Tuesday):
8am-3pm: Culture and Service Part 1
It’s About Interacting and Influencing
Dealing with Rumors, Gossip, and Half - Truths
Office Personalities
Getting Support for Your Projects
Conflict Resolution
Who We Are and What We Do
Establishing Your Attitude
3-5pm: 10 Soft Skills You Need Group-Study Online Course
What are Soft Skills?
Communication
Teamwork
Problem-Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence (Owning It)
Ability to Learn
Networking
March 17, 2021 (Wednesday)
8am-3pm: Culture and Service Part 2
Identifying and Addressing Customer Needs
Generating Return Business
In-Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding When to Escalate
Ten Things You Can Do to WOW Customers Every Time
3-5pm: Emotional Intelligence Group-Study Online Course
What is Emotional Intelligence?
Skills in Emotional Intelligence
Verbal Communication Skills
Non-Verbal Communication Skills
Social Management and Responsibility
Tools to Regulate Your Emotions
Gaining Control
Business Practices
Making an Impact
March 18, 2021 (Thursday): 8am-12pm: GED – DOL Georgia Best (CPTC Adult Education Only)
March 19, 2021 (Friday)
8am-3pm: Computer Fundamentals
Introduction, Windows, Internet, and Email
Pieces and Parts
Basic Navigation
Surfing and Security
Emailing and Security
MS Word and Excel
More Common MS Word Basic Functions
More Common MS Excel Basic Functions
March 22, 2021 (Monday)
8-10am: Employability Skills
Cover Letter
Resume Writing
Job Searching
Dress for Success
Interviewing Skills
Career & Education Pathways
10am-12pm: Job Search Group-Study Online Course
Ready, Set, Go!
Building Your Resume
Polishing Your Resume
Writing a Cover Letter
Creating a Portfolio
Networking Skills
Skills for Success
Where to Look?
Understanding the Interview
Interview Skills
1-3pm: Goal Setting Group-Study Online Course
Overcoming Procrastination
Four P’s of Goal Setting
Improving Motivation
Wise Time Management
Tips for Completing Tasks
Increase Your Productivity
“To Do” List Characteristics
Smart Goals
Mistakes Will Happen
3-5pm: Financial Literacy
Accounts
Loans
Retirement
Budget
Insurance
March 23, 2021 (Tuesday)
8am-12pm: CPR / AED
1-3pm: Customer Service Group-Study Online Course
Who We Are and What We Do
Establishing Your Attitude
Identifying and Addressing Customer Needs
Generating Return Business
In-Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding When to Escalate
Ten Things You Can Do to WOW Customers Every Time
3-4pm: Manufacturing Employers Discussion
4-5pm: Hospitality Employers Discussion
March 24, 2021 (Wednesday)
8-10am: Workplace Diversity Group-Study Online Course
Understanding Diversity
Understanding Stereotypes
Breaking Down the Barriers
Verbal Communication Skills
Non-Verbal Communication Skills
Being Proactive
Coping with Discrimination
Dealing with Diversity Complaints as a Person
10am-12pm: Introduction to Hospitality
1-2:30: Introduction to Manufacturing
2:30-5pm: OSHA Part 1
March 25, 2021 (Thursday): 8am-5pm: OSHA Part 2
March 26, 2021 (Friday): 8am-5pm: Forklifting