Oct 5-16 | CPTC Brunswick | Room #1165
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Oct 5 (8am-5pm) - Culture and Service Part 1
It’s About Interacting and Influencing
Dealing with Rumors, Gossip, and Half - Truths
Office Personalities
Getting Support for Your Projects
Conflict Resolution
Who We Are and What We Do
Establishing Your Attitude
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*Oct 6 (8am-12pm) - *GED Only - Georgia Best
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Oct 7 (8am-12pm) - Introduction to Hospitality
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Oct 7 (1-5pm) - Introduction to Manufacturing
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Oct 8 (8am-4:30pm) - OSHA 10-Hour General Industry Part 1
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Oct 9 (8-10:30am) - OSHA 10-Hour General Industry Part 2
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Oct 9 (10:30am-5pm) - Forklifting
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Oct 12 (8am-12pm) - Employability Skills
Cover Letter
Resume Writing
Job Searching
Dress for Success
Interviewing Skills
Career & Education Pathways
Accounts
Loans
Retirement
Budget
Insurance
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Oct 13 (1-5pm) - Manufacturing and Hospitality Presentations
Manufacturing (1-3pm)
Hospitality (3-5pm)
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Oct 14 (8am-5pm) - Culture and Service Part 2
Identifying and Addressing Customer Needs
Generating Return Business
In-Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding When to Escalate
Ten Things You Can Do to WOW Customers Every Time
Introduction, Windows, Internet, and Email
Pieces and Parts
Basic Navigation
Surfing and Security
Emailing and Security
MS Word and Excel
More Common MS Word Basic Functions
More Common MS Excel Basic Functions