May 31, 2021 (Monday): Registration Deadline
June 14, 2021 (Monday)
8am-3pm: Culture and Service Part 1
It’s About Interacting and Influencing
Dealing with Rumors, Gossip, and Half - Truths
Office Personalities
Getting Support for Your Projects
Conflict Resolution
Who We Are and What We Do
Establishing Your Attitude
3-5pm: Personality Assessments
June 15, 2021 (Tuesday)
8am-3pm: Culture and Service Part 2
Identifying and Addressing Customer Needs
Generating Return Business
In-Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding When to Escalate
Ten Things You Can Do to WOW Customers Every Time
3-5pm: 10 Soft Skills You Need Group-StudyOnline Course
What are Soft Skills?
Communication
Teamwork
Problem-Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence (Owning It)
Ability to Learn
Networking
June 16, 2021 (Wednesday)
8am-12pm: Manufacturing Representatives Discussion
1-2:30pm: Introduction to Manufacturing
2:30-5pm: OSHA Part 1
June 17, 2021 (Thursday)
8am-5pm: OSHA Part 2
June 18, 2021 (Friday)
8am-12pm: Forklifting
1-5pm: NO CLASS
June 21, 2021 (Monday)
8am-5pm: ServSafe Food Handler Certification Training
June 22, 2021 (Tuesday)
8am-12pm: Employability Skills
Cover Letter
Resume Writing
Job Searching
Dress for Success
Interviewing Skills
Career & Education Pathways
1-5pm: CPR / AED
June 23, 2021 (Wednesday)
8am-12pm: Financial Literacy
Accounts
Loans
Retirement
Budget
Insurance
1-5pm: Job Fair